At Dhanu’s Automatic Cradles, we take pride in delivering high-quality, reliable products designed to make parenting easier and more comfortable. To ensure a smooth experience, we offer a clear and transparent warranty policy for all our automatic baby cradles and related products.
đź”’ Warranty Duration
- 1-year comprehensive warranty on the entire product
- 6-month warranty on the DC motor
đź“ť Warranty Registration
To activate your warranty, the buyer must register within 15 days of purchase by:
- Filling out the warranty card
- Sending a photo of the completed warranty card to the provided WhatsApp number (via the QR code)
Failure to register within the given period may result in warranty ineligibility.
✔️What is covered
This warranty covers mechanical and electrical failures of the kit that occur under normal, intended usage.
❌ What’s not coverd
The warranty will not apply in the following cases:
- Any physical damage, loss, or breakage of the kit or the adaptor (including cables)
- Damage caused by wear and tear or gradual deterioration
- Internal or external damage due to falls, water exposure, impact, or improper handling
- Issues arising from incorrect or unstable electrical supply
- (Always use the original adapter provided with the product)
- Any product that has been opened, altered, tampered with, or repaired by unauthorized personnel
🔧 Warranty Service Policy
- Only the faulty or damaged component will be repaired or replaced.
- Full product replacement is not provided unless necessary.
đźšš Shipping for Repairs
- Customer must bear one-way courier charges for warranty service.
- Products must be shipped to our manufacturing unit located in Kathwada, Ahmedabad.
- On-site warranty is NOT available.
⏳ Repair Timeframe
- Repairs may take up to 14 days (2 weeks) depending on parts availability.